Refund policy

I do not like an item, can I return it?
Yes, you have the opportunity to return incorrectly despatched, damaged or faulty items defect items within 10 days of receiving your order.

How to return an item?
Please contact us in advance. All items within the package should be returned in their original packaging with labels/tags intact - except for items where packaging or labels were not provided.

Make a copy of your original packing receipt highlighting items being returned or exchanged and put it inside your return package/packet.

Alternatively insert a note giving full details of: name on your account; order number; items from given order being returned; address for any exchanges to be sent and relevant refund/exchange instructions.

Packages/packets may be delayed or rejected/not processed if the received package/packet cannot be identified by details provided within the package/packet.

Our returns department will inspect all goods on return and all refund/exchange requests will be processed within 14 working days of receipt of your returned package/packet.

Please retain a valid receipt, including tracking number, in case any parcels are lost in transit.

Any non-delivery cases will not be valid without this receipt. It is your responsibility to open a claim with your selected courier for any packages/packets lost in transit.

At what point can I make a returns request for my order?
Returns of incorrectly despatched, damaged or faulty items defect items may be requested within 10 days of receiving the items.

Where do I send items to be returned?
You will be sent an email with the address of where to send the items to be returned.

Can I change my item?
No, It is not possible to change your item. As soon as the product gets returned a credit note will be issued.