Please contact us in advance. All items within the package should be returned in their original packaging with labels/tags intact – except for items where packaging or labels were not provided.

Make a copy of your original packing receipt highlighting items being returned or exchanged and put it inside your return package/packet.

Alternatively insert a note giving full details of: name on your account; order number; items from given order being returned; address for any exchanges to be sent and relevant refund/exchange instructions.

Packages/packets may be delayed or rejected/not processed if the received package/packet cannot be identified by details provided within the package/packet.

Our returns department will inspect all goods on return and all refund/exchange requests will be processed within 14 working days of receipt of your returned package/packet.

Please retain a valid receipt, including tracking number, in case any parcels are lost in transit.

Any non-delivery cases will not be valid without this receipt. It is your responsibility to open a claim with your selected courier for any packages/packets lost in transit.